FAQ Page

Frequently Asked Questions

Are these bangles preorder?

Yes! Our first collection, the Egyptian Queen Bangle Drop, is a preorder.
Your order reserves your bangle and guarantees availability once production ends.

When will my preorder ship?

All preorders ship between:
December 8- 31, 2025

You will receive a tracking email once your order is on the way.

Can I cancel a preorder?

Preorders cannot be canceled after purchase because items are reserved specifically for you during production.

Can I update my address?

Yes! Email us within 24 hours of your order.

Do the bangles tarnish?

Our bangles are polished and treated with a protective coating, but to maintain shine, avoid:

• heavy water exposure

• lotions

• perfumes

• sweat

Treat them like luxury pieces.

What if my order arrives damaged?

Email us within 3 days with photos and your order number.
We’ll replace it immediately if the issue is on our end.

How do I contact customer service?

distinct.iiiz@gmail.com
Response time: 24–48 hours.